Our customers

Trusted by the leaders in their category

Multiple regions, multiple markets and used by multiple departments. Drive product innovation, uncover new trends and fuel research.

Global /multilingual usage for multiple groups. Drive innovation across different functions. Identify product gaps and build strategy.

Multiple international markets. Drive CX strategy, market intelligence and digital transformation.

Identify detailed customer behavior from customer experience data. Surface reasons for success. Explore growth opportunities in key product areas. Tune in on pricing related signals

New product and service innovation using AI voice surveys. Understand sentiments and wishlist from potential users of the service that USPS wants to launch.

Store/Services insights for international markets. Multilingual dashboard and reports. Drive specific actions for operational improvements.

Product and competitive strategy. Source of truth for product and competitive strategy. Advanced product planning.

Identify new market opportunities. Expanded view of multiple sources of customer experience data. Product and competitive strategy.

Product and market strategy for key product lines. Product tracking and competitive strategy.

Augment marketing strategy and campaigns based on customer experience data

Product strategy and market signals for key brands within this leading brand.

Customer Case Studies

Contact Center Automation Achieves 80% Call Deflection
A Fortune 500 telecom provider automated 80% of inbound customer interactions, reducing agent workload significantly. First-call resolution improved by 60%, and operational costs dropped by 50%, making AI-driven automation the backbone of its contact center strategy.](/content/resources/automating-contact-centers-with-generative-ai/index.html)

Understanding Patient Needs Using Commerce.AI.
A leading healthcare insurance leverages Commerce.AI platform to understand patient experience using auto-MATE™ for contact center and Commerce.AI Voice Survey™](/content/resources/understanding-customer-needs-using-commerce-ai/index.html)